Computer Black Screen With Cursur Works in Safe.mode

Hi,

Thank you for posting on Microsoft Community. We appreciate the time and effort you spent in troubleshooting the issue on your own.

You may be facing this issue due to the corrupted user profile.

Step 1: Enable built-in administrator account.

1. Open Elevated command prompt by entering Safe mode with Command prompt. T o go to safe mode, u se the power button on the sign-in screen and press Shift + Restart. This will take you to the recovery boot menu. Click Troubleshoot> Advanced options> Startup settings. You then see a list where you can chooseSafe Mode with Command prompt.
2. Type the following command: net user administrator /active:yes
3. Login into the built in administrator user profile and create a new user profile with administrator privileges.
4. Delete the corrupted user account from the built in administrator.
5. Then lock your screen by pressing Windows key + L, and sign-in at the Administrator account.
6. Check if the issue persist and you can disable built in administrator account by typing the command: net user administrator /active:no in the Command prompt (Admin).

Step 2: To create a new user account follow the steps below:

1. Open Elevated command prompt by right clicking on the Start icon and select Command prompt (Admin).
2. Type net user NewAccount password /add and click Enter.
3. Type net localgroup Administrators NewAccount /add and click Enter.
4. Log off from the system and login to the new user account.

To know more about Safe mode, following is an article on Windows Startup Settings (including safe mode) (Applies to Windows 10 also):

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

Write back to us with the status of the issue on the same post for further assistance. Your reply is important for us to ensure we assist you accordingly.

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No luck, I tried both suggestions and the same thing. When I go into safe mode the computer acts extremely slow and whenever I try to open a file/app I get "... Is unresponsive", so that basically makes safe mode unusable since I can't open anything and if I boot normally the screen stays black but I can see my cursor.

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Hi,

Thank you for replying with the status of the issue.

I suggest you to perform Automatic repair by downloading Windows 10 ISO image from the Media Creation Tool

1. When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be F12. The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer the user manual.
2. Restart the computer, when the manufacturer's logo is displayed, keep pressing the Boot menu option key to enter the boot menu and change the boot option to CD\DVD ROM.
3. After you boot your computer using Windows 10 DVD or System Repair Disc, a black screen appears with gray text Press any key to boot from CD or DVD. Press any key.
4. Select the correct time and Keyboard type.
5. Click Repair your computer in the lower left corner
6. Click on Troubleshooting, advanced option and then click Automatic repair.

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Computer Black Screen With Cursur Works in Safe.mode

Source: https://answers.microsoft.com/en-us/windows/forum/all/windows-10-black-screen-with-cursor-safe-mode/f7639f59-bef1-4ead-ad46-5aa5b0d5fd96

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